4 Flaws To Learn From Eurostar – scottgould.me Eurostar didn't do a very good job of engaging with customers – online or off – during their spate of recent cancellations in the run up to Christmas… (tags: crisis eurostar publicrelations… Continue Reading
Sun Microsystems: Video on SunSpace – Atlassian News (tags: confluence wiki enterprise sun socialmedia)
5 Best Data Visualization Projects of the Year – 2009 | FlowingData (tags: visualisation data datajournalism) Who is the Voice of Social Media in Your Hotel? | By Daniel Edward Craig "When asked about social media strategy, I often hear… Continue Reading
If you're wondering why I've gone a bit quiet here and on twitter recently, it's because I've been involved, for the past month or so, in a comprehensive piece of strategic consultancy for a Headshift client. In a new post,… Continue Reading
Forrester report on community platforms (tags: forrester strategy business platforms onlinecommunity onlinecommunitymanagement) Gartner, Inc. 2009 Magic Quadrant for Social Software in the Workplace – Jive Software (tags: gartner jive platform socialmedia onlinecommunity onlinecommunitymanagement) Social Media Today | Social Media Policies… Continue Reading
I came across this really clever use of twitter this morning as London got it's first snow flurries of the season. #uksnow Map 2.0 monitors twitter for mentions of snowfall, then plots the snow on a google map. To make… Continue Reading
BBC News – Aid agencies 'must use new tools' A rising star in the effort is Ushahidi, an open-source combination of text messaging and Google maps that got its start following the violence in the wake of the 2007 Kenyan… Continue Reading
My presentation, which discusses the technique of going beyond social media monitoring by acknowledging, engaging and involving customers and audiences, from Online Information ’09: Beyond Social Media Monitoring View more presentations from Robin Hamman.
MediaPost Publications 100 Ways To Measure Social Media 11/17/2009 (tags: measurement socialmedia metrics roi data analytics strategy business)
Readers can alert Telegraph to breaking stories with new version of iPhone app | Journalism.co.uk Editors' Blog “By clicking on the ‘Report’ button, users can upload a photo and give a brief eyewitness account of breaking news,” the Telegraph reported… Continue Reading