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The Guardian's Open Platform blog…
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A survey of teenagers using myYearbook points to some potentially interesting trends…
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Some good ideas here about incentive and reward
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Some good graphics illustrating the principles of social business, from Armano
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Serving customers is step one… next step is employee engagement
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"It's also essential to create environments where contributors can build their own brands. Most pro-am publishers build large, single-site destinations that mute the personality of individual contributors. Experts want to shine, so publishers that allow their contributors to make names for themselves and create more engaging, social environments around the content will attract the best talent. Smaller, niche publishers will have an advantage here because writers can own and develop more targeted communities on smaller sites vs. trying to create their personal brands in the context of large single-site destinations."