Forrester report on community platforms (tags: forrester strategy business platforms onlinecommunity onlinecommunitymanagement) Gartner, Inc. 2009 Magic Quadrant for Social Software in the Workplace – Jive Software (tags: gartner jive platform socialmedia onlinecommunity onlinecommunitymanagement) Social Media Today | Social Media Policies… Continue Reading
I came across this really clever use of twitter this morning as London got it's first snow flurries of the season. #uksnow Map 2.0 monitors twitter for mentions of snowfall, then plots the snow on a google map. To make… Continue Reading
BBC News – Aid agencies 'must use new tools' A rising star in the effort is Ushahidi, an open-source combination of text messaging and Google maps that got its start following the violence in the wake of the 2007 Kenyan… Continue Reading
My presentation, which discusses the technique of going beyond social media monitoring by acknowledging, engaging and involving customers and audiences, from Online Information ’09: Beyond Social Media Monitoring View more presentations from Robin Hamman.
MediaPost Publications 100 Ways To Measure Social Media 11/17/2009 (tags: measurement socialmedia metrics roi data analytics strategy business)
Readers can alert Telegraph to breaking stories with new version of iPhone app | Journalism.co.uk Editors' Blog “By clicking on the ‘Report’ button, users can upload a photo and give a brief eyewitness account of breaking news,” the Telegraph reported… Continue Reading
Gordon Brown’s YouTube trauma | FreshNetworks Blog (tags: crisis politics expenses government socialmedia publicrelations) YouTube – Taylor Guitars Responds to "United Breaks Guitars" (tags: guitars unitedairlines socialmedia publicrelations) Social Media Crisis Communications Case Study – United Airlines Breaks Guitars —… Continue Reading
Publishing Kigali Wire Graham's presentation on how he's pushing content out to dozens of networks (tags: journalism noodlepie journalisttraining wholewebascanvas presentation)
Tweeting at the Speed of Scale « Dachis Group Collaboratory | Social Business Design Nice stuff from my American colleague, David Armano, on formalising the process of staff engaging with the public (tags: dachis socialbusinessdesign twitter publicrelations marketing socialmedia strategy… Continue Reading
What Twitter's New Geolocation Makes Possible "Fortunately, a location-aware Twitter experience is something that will enable developers to deliver value to individual users immediately and in isolation – it doesn't have to be one of those situations where "this will… Continue Reading